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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Epson Semi Gloss

A great all-round paper, chosen for its photographic aesthetics, vibrant colour reproduction, high contrast and robust feel. Its semi gloss, flat surface lends the artwork a photographic feel, combined with the subtle painterly feel of a Giclée fine art print. Our most lightweight paper of all Giclées. The surface is resin coated making it our strongest paper.

Hahnemühle German Etching

This heavyweight paper has a slightly warm base tone and a strong mottled texture. It creates a print with strong colours and deep blacks that feel rich and high in contrast. This is due to the texture of the paper enabling it to hold more ink and capture the light. The German Etching is one of our heavier weight Giclée art printing papers. With its weight and strong texture this paper gives an artwork a handmade crafted feel. Hahnemüle German Etching is a robust Giclée paper, meaning it doesn’t tend to fray as much at the edges.

Hahnemühle Photorag

The super matt finish of Hahnemüle Photorag makes this paper one of our most popular papers amongst artists, illustrators & photographers alike. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients. It has a delicate surface, so we recommend extra care when handling. Photorag is suitable for mounting but its cotton texture means edges can fray if not carefully handled.

Hahnemühle Pearl

Hahnemüle Pearl has a smooth orange peel texture and a bright neutral white base, it creates really natural black and white images and offers vibrant colour reproduction and great detail too. The paper is resin coated with a fibrous feel. The satin finish of the resin coating gives depth to the image which combined with the texture and vibrant colour reproduction give the image the feel of an oil painting. This is one of the most suitable of the Giclée Art Paper range for mounting

Hahnemühle Bamboo

Bamboo is the world’s first digital fine art inkjet paper made from bamboo fibres. Bamboo represents naturalness and resource-saving paper production. Particularly suitable for warm-toned colour and monochrome prints.Hahnemühle Bamboo is made from 90% Bamboo fibres and 10% cotton combining photography with environmental friendliness. This natural warm-toned, smooth surfaced and optical brightening agent free genuine art paper offers maximum ageing resistance. It guarantees an extremely large colour gamut and high colour density.

Canson Baryta

A pure white Baryta base paper with excellent black density, contrast and reproduction of detail. Great for high contrast images, as well as fluorescent and vivid colours. The Baryta base creates whiter whites and deeper blacks whilst the silky smooth reflective coating enhances the detail and definition of the images. We recommend care when handling the print as is a sensitive paper and we advise that you add a border to the image if you would like to have it mounted.

Canson Aquarelle

Canson Aquarelle Rag is another highly textured Giclée art paper in our range, offering strong reproduction of blacks and good colour intensity with a texture that holds the ink and catches the light. This Giclée paper has a white uncoated paper base, which together with the texture gives the artwork a lovely fine art reproduction feel. The texture is even more pronounced than Hahnemühle German Etching so if you are really looking for the craft feel, this is a great option. Like the German Etching, the Canson Aquarelle Rag is a robust paper that handles mounting well.

C Type Kodak Metallic

Kodak Metallic has a rich metallic base. The colours have a reflective, metallic and 3-dimensional feel. High mid-tones & highlights add luminosity & iridescence.

C Type Fuji Flex

Fuji Flex, a.k.a. super-gloss, has a plastic feel to the paper with a warm base colour and an ultra-high gloss finish, giving luxurious rich colours. Very high – deep blacks & high visual contrast.

C Type Fuji Gloss

Professional colour paper from the Fuji Crystal archive range with a gloss finish, which accentuates the colour to give a punchy, rich feel. Gives our image more contrast, glossiness and a punchier colour feel when compared to Fuji Matt, although it maintains tonal properties and accurate reproduction.

C Type Fuji Matt

Fuji Crystal archive paper with a semi-matt finish. The paper is coated with a slightly stippled texture giving a very natural photographic finish with subtle colour. Great versatile paper, very natural and works well with all photographic images. Maintains colours in a very natural way, giving a detailed, 3-dimensional beautiful photographic reproduction.

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